This data may be used for product improvement, to tune the system, support technical decision-making, inform choices for a better user experience, and to validate and improve our model of user behaviour. These are encrypted end-to-end and are never available either to RealVNC® or to third parties. Summary information about remote control sessions established, including (but not limited to) encryption type, protocol version, preferences set, duration and locale.įor the avoidance of doubt, we explicitly do not log or collect passwords, mouse clicks or keystrokes.Frequency that features are used, and how they are used.Information about paths through the software.Version, mode and subscription information.Device/machine information, such as machine name, network name, brand, manufacturer, model, operating system version and IP address.When you use our VNC® Server and VNC® Viewer applications, if the ‘send usage data’ option is enabled, we will use our own systems as well as selected third-party analytics providers to collect and process the following information: We need to collect and handle your personal information in these ways to perform our contract for the use of this software. Logging information includes your IP address and the timings and results of activities such as session start/end, file transfer, elevation requests and reboot attempts. During the support session, we collect chat transcripts logging information about activities in the session. When you use the Instant Support Application, or when you receive support from someone using VNC® Connect’s Instant Support capability, you download and run the Instant Support Application. We need to collect and handle your personal information in these ways to perform the contract for your use of our software. All chat transcripts are encrypted at-rest on our servers. This information allows us to provide you with historic details of instant support sessions you have been involved in. Logging information includes the timings and results of activities such as session start/end, file transfer, elevation requests and reboot attempts. When you use VNC® Viewer’s Instant Support capability, we collect chat transcripts logging information about activities in the session. You can clear this information at any time by deleting the relevant address book entries from VNC® Viewer. a hostname, IP address, port/display details, or other identifier), the public key to expect when connecting to that computer, the default user name to use for authentication, the time of last connection, any configured labels for the address book entry, and an optional screenshot taken during the last connection. The details include any name you have assigned to a computer in your address book, the address to use when connecting to it (e.g. When signed in to a VNC® Viewer with your RealVNC® account, we also collect information about computers in your VNC® Viewer Address Book. This information is cleared if you sign out of VNC® Viewer. The details we collect include application name and version, local user name, computer description, machine name, device name, device type, and OS name and version. When you use your RealVNC® account to sign in to VNC® Viewer, we collect and handle information about your sign-in so you can identify exactly where you’ve signed in from. Your information is only collected or handled if you have signed in to VNC® Viewer with your RealVNC® account, or if you have allowed the collection of usage data. We do this to comply with our legal obligations, and our legitimate interest to run our business in line with best practice principles. The additional data we ask you for will usually be your gender, date and place of birth, and your citizenship. If we run these checks and you are flagged as someone who may be subject to a sanction, to continue with your order we may contact you to request additional information to confirm whether we are legally able to onboard you as a customer. We also carry out checks on our customers to ensure they aren’t subject to international sanctions, and to comply with laws applying to the export of our software. We need to process your personal information in this way to enter into and perform the contract for your use of our software. If you purchase our software, we share your personal information with our subcontractors who are involved in the purchase process, such as payment providers, as well as credit reference agencies who we use to assess fraud, credit and/or security risks. The details we collect from you will include your email address, name, address, payment and other contact details. When you purchase or try our software, we will use your personal information to complete your purchase.
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